You invested in our expertise. Now you want to get the most value from your CODECsoftware system. We constantly invest in support technologies so that your systems run smoothly. We keep on moving further to make sure that your CODECsoftware systems drive your business success.

PhoneTrack is designed to suit your needs. Therefore, it comes along with 2 up to 12 weeks of standard support included, depending on the version and number of licenses acquired. Further on, standard support services are provided based on a monthly fee, through e-mail, online chat, phone and remote administration tools.

Standard Support includes:

•  8 hours / day, between Monday and Friday - 08.00 GMT to 16.00 GMT of customer support
•  4 hours on Saturdays - 08.00 GMT to 12.00 GMT of customer support
•  E-mail, phone, instant messaging (ICQ, Yahoo) website online chat
•  Installing/setting/configuring PhoneTrack and additional software needed (Apache, MySql)
•  System configuration instructions
•  Maintenance instructions
•  Access to future software patches, and updates
•  Access to specific documents regarding our products
•  Basic training
•  News bulletins

Benefits of Standard Support:

•  Resolving system problems quickly.
•  Reducing risks while ensuring cost-effective software implementation and upgrades.
•  Adding substantial value for minimal investment.
•  Saving time and money.

Availability:

This service is available for PhoneTrack Service, PhoneTrack Shop and PhoneTrack Business