At CODECsoftware, we make an effort to understand the challenges of your businesses. Therefore, we provide solutions with built-in GSM industry specific functionality so that you don't need to spend time and money customizing it to meet your specific needs. And of course we provide applications that are easy to run and ever easier to use. Growing your business means deploying a software solution with the flexibility to fit your needs today and the adaptability to meet your needs in the future with the lowest possible cost of ownership.

We know that not all businesses are the same. Neither are their support requirements. CODECsoftware Extended Support offers you extensive range of support programs so you can get the level of service that best suits your business. With Extended Support, you get our commitment to ensuring your success and extending your CODECsoftware investment.

Extended Support services are provided based on a monthly fee, through e-mail, online chat, phone and remote administration tools.

Extended Support includes:

•  24/7 customer support
•  E-mail, phone, instant messaging (ICQ, Yahoo), website online chat
•  Creating company support account.
•  Designating a support team member to build and maintain account technical relationship.
•  Initializing databases with imported data from existing systems.
•  Exporting data in different formats
•  Training IT department staff on configuring databases (workstations, users, products)
•  Installing the new versions upgrades.
•  Databases administration: backups, regular verifications and optimizations.
•  Application administration: monitoring users and their access rights.
•  Reports configuration: customizing and configuring reports to meet specific needs.

Benefits of Extensive Support:

•  Opportunities to influence future product enhancements through access to CODECsoftware     product development team.
•  Beneficial relationships with CODECsoftware executives.
•  Application administration: monitoring users and their access rights.
•  Achieve faster problem resolution, faster system performance, and faster updates.

Availability:

This service is available for all CODECsoftware products starting June, 1st, 2004