GSM Management Software - CODECsoftware

Whether you have a small gsm shop or mobile phones service center or a larger company trading 50,000 phones / month, your challenges are the same: how to serve your customers better and quicker, how to track and maximize employees productivity, how to get more profit with less expenses... The answer to all these challenges is PhoneTrack, a unified software platform that serves the needs of people in all company's departments - commercial, service, warehouse, financial, human resources, management, running off a single database database, sharing information.

CODECsoftware provides a powerful tool to improve your business workflow control, to optimize the time spent on different tasks, to have a general overview upon your warehouse including stock, orders, invoices, spare parts, customers, suppliers, processes and tracking systems as a suite of management solutions that give real time visibility to full company management.

What PhoneTrack can do for you ?

Products Management:

• Easy products configurations by categories and brands through simple wizards
• PhoneTrack is already initialized with more than 30 of most common mobile phones brands
• PhoneTrack is already initialized with more than 500 GSM phones all with pictures
• Unlimited product categories can be created: Batteries, LCD's, Sim Cards, Chargers, Cables...
• Specific characteristics for each product: unit of measure, volume, market value & depreciation

Customers, Suppliers and Partners Management:

• Easy & Flexible one time configuration for all counterparts
• All counterparts can be assigned with specific flags for easy grouping & data retrieving such as:
• Supplier, Manufacturer, Repair Company, Company/Individual/Repair Customer, Wholesale...
• Full details on each counterpart: tel no's, discount, addresses, bank data, contacts, legal IDs
• All configured details will be automatically printed on invoices, receipts and delivery notes
• Quick search / auto completion routines for easy selecting counterpart on different operations
• Extensive "group by counterpart" features built in sales, purchase, repairs, profit & loss reports

Purchases Management:

• Three types of purchases available: entered in stock, waiting for check in and remote stock
• Small shops without warehouse procedures will record purchases directly as entered in stock
• Where applicable, companies with warehouse will record purchases as waiting for check in
• Remote stock operations are also available when products will be sold from a remote location
• Unlimited number of products can be recorded on each entry with full details:
• Supplier, entry date, purchase document number, quantity, UM, grade, entry & sale prices
• All items purchased can be scanned - by IMEI for phones or EAN for others - at warehouse
• For each unique product purchase, an internal code is generated and printed as bar code label
• All purchases will be reported in a special report with powerful filter / sort / group features

Sales Management:

• Three types of sales routines available: Warehouse Sales, Shop Sales and Remote Sales

1 For companies with sales agents, warehouse workers and complex sales procedures:

• Sales men will generate sales orders with full details on customer, products and prices
• In order to be packed by warehouse, manager can modify and must approve the sales orders
• After approval, sales orders content will be packed by warehouse and waiting for delivery
• Delivery orders are automatically generated which also require delivery approvals
• After approval, invoices are automatically generated and sales are considered closed

2 For street shops or companies without warehouse rules and operations:

• Quick & easy shop sale procedure which will result in serving your customers faster than ever
• Operators may consult available stock, select and add requested products to invoice directly
• If scanned at entry, operator will simply scan IMEIs or product entry codes directly to invoice
• Invoices will be automatically completed with sales prices stated at entry
• Sales orders tracking routines are available where users & customers can check their status
• PhoneTrack will manage all stock sales at individual item specific purchase price
• All sales will be reported in a special report with powerful filter / sort / group features

3 For companies working with remote locations / warehouses:

• Sales men will generate remote sales orders with full details on customer, products and prices
• In order to be sold from remote stock, manager can modify and must approve the sales orders
• After approval, invoices are automatically generated and sales are considered closed
• Delivery orders are not generated in this case
• Remote stock is available only for remote sales and is never mixed with warehouse stock

• All sales procedures are interconnected with warehouse, management and reception ones
• Interdepartmental instant messaging system built in with strict tasks assignments features
• Easy control of stock available for sale through "Organize by criteria" build in functions
• Sales prices management according to customer credit history, configured discounts and more
• Documents management - pack orders/sales invoices/delivery notes generated automatically

Service - Mobile Phones Repairs Management:

• Faults management - 60 of the most common faults are built in, more can be configured
• All faults are grouped in generic categories for easier future use: i.e. NETWORK - low signal
• Repair actions management - 30 of the most common repairs performed in service are built in
• Brands - initialized with 26 of most common brands on the market, more can be added
• Complete procedures for both first time repairs and warranty returns with previous history info

1 First time service entries:

• Select returning customer or spend 1 minute to add a new one from entry screen directly
• Select phone model, grade, faults reported, add personal remarks
• Add phone's characteristics: estimate price, battery S/N, estimate job time and more
• Unlimited number of phones can be scanned and added on each entry from one customer
• For large quantities of phones from the same batch, automated entry procedures available:
• Select first phone details, choose to keep them and just scan all IMEIs from the batch
• For each phone, a device label can be printed containing all info on IMEI, customer, faults, etc
• After adding all entered phones, print customer receipt with entry tracking number
• Tracking number will be further used by customers to check the status of their order online
• Receipt contains your company info, logo, disclaimer, customer details and all entry info
• Both receipts & device labels have bar code tracking number printed for further easy scanning

2 Warranty returns:

• First check IMEIs of the phones entering as warranty returns for their full history
• If model, IMEI & new reported faults match data found in device history, create warranty entry
• All customer details will be retrieved but only new faults and characteristics will be recorded
• Customer will also receive a warranty receipt and tracking number for further online checking

• Service manager will then have full control over repairs stock, assigning phones to workmen
• Technicians will record specific service details in their own name as following:
• Actions performed, spare parts used, new faults found, own remarks, new status/grade on exit
• Service pricing policy can depend on faults/actions/labor/spare parts/customer discount
• Once pricing policy set up, all prices will be automatically calculated for all jobs
• Phones from one entry can be returned to customer altogether or separate, by selecting them
• To check out repairs just select phones and generate & print customer invoice

• Complex service reports on entries, repairs, incomes, returns filtered/grouped by many criteria
• Second more detailed report on devices available: workmen efficiency, spare parts and more
• Marketing analysis on most common reported faults/actions grouped by brands and customers
• Multiple service specific analysis that may help to understand market movements
• Spare-parts management - prices, markups/discounts, inventory levels, configuration

Warehouse - Storage Spaces:

• Manage & optimize storage spaces and allocation procedures, find & move lots/packages
• Configure your own warehouse structure - with locations, aisles, racks, rows, positions, etc
• Storage spaces have their own volume and can be designated to hold only certain type of stock
• Products/lots tracking features, picking & packing procedures
• Easy products handling - grouped by brand, model, grade, IMEIs, supplier, position and more
• Define different measure units for products - liters, kg, pcs, pallet, custom boxes and more
• Interdependencies between storage spaces and packing units (by volume)
• Easy inventory levels management - storage rules upon expandable levels/folders/subfolders
• Products bar code labeling - define/print product-specific or customer-specific label formats
• Multiple warehouses support - specific warehousing operations can be performed remote
• Lot/pallet building procedures - group products, bar-code labeling and tracking features
• Automatic "Find & Track" routines - by IMEI, lot label, product entry code, and more
• Storage spaces reports - occupied/empty/half-empty and detailed views every space contents

• Warehouse manager is presented with list of tasks awaiting completion through a control panel:
• Check in & identify/scan warehouse stock entries, based on emitted purchase orders
• Check in & identify/scan 3rd party service returns with recording updated repairs information
• Find, scan & pack contents of approved sales orders, print delivery orders
• Dispatch approved delivery orders to customers with recording delivery details
• Manages storage spaces by allocating certain stock to different warehouse positions

Financial & Reports

• Extensive reports on purchases, sales, stock, repairs, profit & loss
• PhoneTrack records all stock movements and never updates stock to new amounts, therefore:
• Reports can be generated even for a chosen period of time in the past not only for present time
• Ex 1: Stock available on Nokia 9210 for May, 19th, 2004 - 10.00 AM
• Ex 2: All prepay sim cards sales to customer X between July 6th - 10 AM and July 8th - 6 PM
• Ex 3: Service department ( or all company ) profit & loss for last 19 days
• All reports can be organized by different criteria: customer/supplier, date, product, brand, etc

• Pricing policy - service pricing, stock sales pricing flexible configuration
• Invoicing - generating customers final invoice fully editable
• Controlling discounts and markups for both suppliers and customers
• Labor cost control - each role within the company can be assigned with a standard wage/hour
• Documents management - searches, listings, reports on sales orders, delivery notes, invoices
• Performance/cost analyzes on each workman or by departments

Human Resources:

• Work efficiency control - reports about individual employee or on whole department activity
• Task reports - total/average time spent on different tasks by individual or whole department
• Responsibilities management - task assignment procedures to individuals or departments
• Restraining lack of responsibility situations during work

Management

• Work stations management - entire company structure can be configured and controlled
• Users control - logged in users can be tracked by location/department/workstation
• Reports on best selling goods and specific customers' preferences
• Customers reports - total/average sales, purchases, discounts, related to certain period
• Spare parts usage reports - related to department/employee/actions on costs and prices
• Sales/purchases reports - related to salesmen/customers/products/brand for different periods
• Extensive report-building capabilities on manager's discretion that easily retrieve , group and analyze any information from all data bases in a variety of combinations, using a powerful filter/sort engine

Internet Tracking Routines:

• Customers from outside company's premises can check the status of their orders via internet
• On request, this function can be made interactive so customers may place orders online

Internet Interconnectivity:

• Between different locations of the same company
• Between company's headquarters and street shops
• Between company's different shops
• Dynamic search routines upon all locations with booking / sales order facilities
• Emitting sales documents for another location

Return On Investment: increase productivity by 10%-30%, improve inventory/records accuracy by 20%- 50%, cut inventory counting time by 50% and reconciling time by 80%, increase employees performance by 20%- 80%